MSP hiring insights
Practical advice on hiring for managed service providers — defining L1, L2, and L3 roles, writing job descriptions that attract the right people, screening for technical and cultural fit, and moving fast enough to land them. Plus tips for IT job seekers.
New on the blog
L1 vs. L2 vs. L3 MSP Technicians: Roles, Skills, and Pay
What L1, L2, and L3 technicians do at an MSP, where each role starts and stops, the skills to look for, and what each level earns.
Read article →What Happens When You Ignore L1, L2, and L3 Role Definitions (Hint: It’s Not Pretty)
Our previous blog post outlined traditional definitions of L1, L2, and L3 and explained why they matter. You can read more in that post about why…
Read article →Why Clear L1, L2, and L3 Definitions Matter More Than You Think
Every MSP defines L1, L2, and L3 roles differently, and as external recruiters, our success depends on understanding exactly what those roles mean for…
Read article →Browse by topic
All 31 articles, newest first within each topic.
Defining roles & writing job descriptions
Get clear on the role before you post it: L1/L2/L3 definitions, discovery, market pay, and job descriptions that attract the right applicants.
- L1 vs. L2 vs. L3 MSP Technicians: Roles, Skills, and PayNov 7, 2026
- What Happens When You Ignore L1, L2, and L3 Role Definitions (Hint: It’s Not Pretty)Jan 21, 2026
- Why Clear L1, L2, and L3 Definitions Matter More Than You ThinkDec 19, 2025
- Is it Enough?Mar 8, 2024
- The Perfect Job Description Doesn’t Exi…Feb 2, 2024
- How to Write a Terrible Job Listing and DescriptionJan 26, 2024
- How to Create a Job Description That Will Help Attract Top TalentJun 9, 2023
- Don’t Skip Discovery!Jun 7, 2023
Screening, interviews & culture fit
How to tell a great MSP hire from a good-looking resume: assessments, interview questions, MSP experience, and culture fit.
Speed, candidate experience & retention
Good candidates have options. Move quickly, keep them informed, and keep the people you already have.
- Poaching Employees from Other MSPs: Is it Worth it?Nov 18, 2024
- Don’t Leave Them Hanging…Why it is Beneficial to You.Apr 12, 2024
- Lead, Follow, and Get Out of the OfficeApr 1, 2024
- Strategic Hiring for Year-End Triumph in the World of MSPsNov 22, 2023
- We Asked, They Answered, We ListenedOct 19, 2023
- The Need for Speed: Be Company “A”Oct 12, 2023
- When The Mountain is Heavily Guarded on Three Sides, Find the Fourth SideOct 2, 2023
- The Importance of Acting Fast: Connecting with Recommended CandidatesAug 15, 2023
- Why Treating Job Applicants Right Matters (A Lot!)Jul 13, 2023
- You Cannot Out-Hire a Retention ProblemJun 26, 2023
For IT job seekers
Resume, application, and interview advice from the people who screen MSP candidates every day.
- Take Your IT Career to the Next Level in Juneau, AlaskaAug 1, 2025
- Applied for Jobs But Hearing Crickets? Here’s Why (and How to Fix It)Jan 29, 2025
- Look At You Go!!! (With That Beautifully Relevant Resume)Nov 22, 2023
- How to Have your Resume Added to the Rejection PileNov 16, 2023
- How to Lose a Job Opportunity in Ten Steps (and How to Avoid Them)Jul 7, 2023
News & partners
Company news and the MSP-focused partners we work with.
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