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What Happens When You Ignore L1, L2, and L3 Role Definitions (Hint: It’s Not Pretty)

Our previous blog post outlined traditional definitions of L1, L2, and L3 and explained why they matter.  You can find this, here. But what if you ignore them? If your MSP operates with blurry lines, you might think you’re “flexible” or “agile.” In reality… chaos,...

Why Clear L1, L2, and L3 Definitions Matter More Than You Think

Every MSP defines L1, L2, and L3 roles differently, and as external recruiters, our success depends on understanding exactly what those roles mean for each client. It is generally agreed that MSPs hold these roles to a higher standard than internal IT teams, but...

Take Your IT Career to the Next Level in Juneau, Alaska

Imagine waking up to snow-capped mountains, grabbing lunch by the waterfront, and ending your day with a hike through the forest or a paddle across glacial waters. Sounds like a vacation, right? But in Juneau, Alaska, this could be your everyday life. Juneau is one of...

You Cannot Out-Hire a Retention Problem

How do you fix a retention problem?  To start, I love “The New KPI” infographic created by Roland Kahn.  It reads “Keep People Informed.  Keep People Involved.  Keep People Included. Keep People Interested.  Keep People Inspired.  Keep...

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Don’t Skip Discovery!

Though it may seem like a "no-brainer," you may be surprised how often we see Managed Service Providers gloss over the discovery phase of the hiring process, skipping right to creating a job description. My question to them is, how do you know you are hiring the right...

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