Blog

What Happens When You Ignore L1, L2, and L3 Role Definitions (Hint: It’s Not Pretty)

Our previous blog post outlined traditional definitions of L1, L2, and L3 and explained why they matter.  You can find this, here. But what if you ignore them? If your MSP operates with blurry lines, you might think you’re “flexible” or “agile.” In reality… chaos,...

Why Clear L1, L2, and L3 Definitions Matter More Than You Think

Every MSP defines L1, L2, and L3 roles differently, and as external recruiters, our success depends on understanding exactly what those roles mean for each client. It is generally agreed that MSPs hold these roles to a higher standard than internal IT teams, but...

Take Your IT Career to the Next Level in Juneau, Alaska

Imagine waking up to snow-capped mountains, grabbing lunch by the waterfront, and ending your day with a hike through the forest or a paddle across glacial waters. Sounds like a vacation, right? But in Juneau, Alaska, this could be your everyday life. Juneau is one of...

Poaching Employees from Other MSPs: Is it Worth it?

In the competitive world of managed services, talent is the foundation of business success. Many MSPs prefer hiring applicants with prior MSP experience; not only does this minimize training needs, but it also reduces the risk of investing in someone who may struggle...

read more

Lead, Follow, and Get Out of the Office

While the benefits for employees are often highlighted, it's essential to explore how offering remote positions can be equally advantageous for companies and a fundamental shift in how work is approached. By embracing this shift in the right way, these positions can...

read more

Cult of Personality

     Hiring based solely on technical skills without considering cultural fit can lead to high turnover rates. Even if an employee excels in their role, if they do not mesh well with the team or the company’s values, they will feel disconnected and start to seek...

read more

Is it Enough?

So, you have done everything right so far. Created a perfect job description, made your company stand out from the competition as to why someone should work for you instead. You have posted the position to all the relevant job boards and social media pages. All of...

read more

The Perfect Job Description Doesn’t Exi…

         Hello and welcome back. Last week I authored a fun short article about terrible job descriptions which you can read here. A well-crafted job description is crucial for attracting qualified candidates who will approach your career opportunity with seriousness....

read more

Excuse Me! That’s None of Your Business

Are you a cat or dog person? What's your favorite color? What kind of tree personifies you? What do you like to do in your spare time? We've all faced these questions in interviews, and some of us might have rolled our eyes thinking, "How does my love for cats...

read more