You Cannot Out-Hire a Retention Problem

How do you fix a retention problem?  To start, I love “The New KPI” infographic created by Roland Kahn.  It reads “Keep People Informed.  Keep People Involved.  Keep People Included. Keep People Interested.  Keep People Inspired.  Keep...

Don’t Skip Discovery!

Though it may seem like a “no-brainer,” you may be surprised how often we see Managed Service Providers gloss over the discovery phase of the hiring process. They skip right to creating a job description instead. My question to them is, how do you know you...